A lot also has to do with the culture Nate inspired. I remember getting a personal response to an issue I had with an LCD screen I ordered back when the order numbers had just cracked into 4 digits. They helped get my item working and me on my way to being a long time customer. Nate even helped my son solder a simon kit at one of the only Austin Maker Fairs. That is an energetic, hands-on guy. SF is a great company.
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